Return Policy

At dirghasutram, customer satisfaction is important to us. This Return Policy explains the conditions under which products purchased on our platform may be returned.

1. Applicability

This policy applies to physical products purchased on dirghasutram. Due to the nature of digital goods, digital products are not returnable, except where required by law or explicitly stated.

2. Return Eligibility (Physical Products)

You may request a return if:

1. The product received is damaged, defective, or broken.
2. An incorrect product was delivered.
3. The product is missing parts or accessories.

Return requests must be raised within 7 days of delivery.

3. Conditions for Return

To be eligible for a return:

1. The product must be unused, unworn, and in original condition.
2. The item must be returned in original packaging with all tags, manuals, and invoices.
3. Any free items or promotional products received must also be returned.

4. Non-Returnable Items

The following items are not eligible for return:

1. Digital products once accessed, downloaded, or activated.
2. Customized or made-to-order products.
3. Perishable goods.
4. Personal care, hygiene, and intimate products (unless damaged on delivery).
5. Items damaged due to misuse, negligence, or improper handling.

5. Return Process

1. Contact our support team within the return window.
2. Provide order details and images/videos (if required).
3. Once approved, we will arrange a pickup or provide return instructions.
4. Returned items will be inspected upon receipt.

6. Return Shipping

1. Return pickup may be arranged by dirghasutram where available.
2. If return shipping is initiated by the customer, shipping costs may not be reimbursed unless the return is due to our error.

7. Replacement or Refund

1. Approved returns may be eligible for replacement or refund, as per product availability.
2. Refunds, if applicable, will be processed as per our Refund Policy.

8. Policy Updates

MyEasyTalk reserves the right to modify this Return Policy at any time. Updates will be effective once posted on the platform.

9. Contact Us

For return-related queries, contact:

dirghasutram

📧 Email: support@dirghasutram.online