Refund Policy

Refund Policy – Dirghasutram

At Dirghasutram, we value our customers and strive to provide a smooth shopping experience. This Refund Policy explains the terms and conditions under which refunds, replacements, or cancellations are processed for purchases made on our platform.

1. General Policy

Refunds are processed in accordance with the type of product purchased (physical or digital) and the condition of the order. By placing an order on Dirghasutram, you agree to this Refund Policy.

2. Physical Products

a. Eligible for Refund / Replacement

You may request a refund or replacement for physical products under the following conditions:

1. The product is damaged, defective, or incorrect at the time of delivery.
2. The product is missing parts or accessories.
3. The product received does not match the description or order details.

Requests must be raised within 7 days of delivery.

b. Conditions for Return

1. The item must be unused, unworn, and in original packaging with all tags, manuals, and invoices.
2. Certain items such as perishables, personal care items, innerwear, or customized products may not be eligible for return unless damaged or defective.

c. Non-Refundable Cases

Refunds will not be provided if:

1. The return request is raised after the allowed return period.
2. Damage is caused due to misuse, negligence, or improper handling.
3. Product appearance differs slightly due to lighting or screen resolution.
4. Items purchased during clearance or special discount sales, unless stated otherwise.

3. Digital Products

Due to the nature of digital goods, all digital product sales are final and non-refundable once:

1. The product is downloaded, accessed, or activated.
2. Login credentials or license keys are shared.

Refunds for digital products will only be considered if:

1. The digital product was not delivered due to a technical error.
2. Payment was deducted but the product was not accessible.

4. Order Cancellation

1. Orders for physical products can be cancelled before shipment for a full refund.
2. Orders cancelled after shipment may incur shipping or handling charges.
3. Digital products cannot be cancelled once the order is confirmed.

5. Refund Process

1. Once your return or refund request is approved, refunds will be processed within 7–10 business days.
2. Refunds will be credited to the original payment method used during purchase.
3. Shipping charges are non-refundable, unless the return is due to our error.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check with your bank or payment provider.
2. Contact our support team for assistance.

7. Contact Us

For any refund, return, or cancellation-related queries, please contact:

Email: support@Dirghasutram.com

Website: Dirghasutram.com

8. Policy Updates

Dirghasutram reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective once posted on our platform.