/Privacy Policy for Dirghasutram/

Last Updated: 29/11/2025

Dirghasutram(“Dirghasutram”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our e-commerce and delivery platform, including our website, app, and services.

By accessing or using Dirghasutram, you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

A. Personal Information

1. Name
2. Email address
3. Phone number
4. Delivery address
5. Billing address
6. Government ID (if required for seller or driver verification)

B. Account and Login Information

1. Username
2. Password (encrypted)
3. Profile details (buyer, seller, or driver)

C. Transaction Information

1. Products bought or sold
2. Order history
3. Payment details (processed through secure payment gateways; we do not store full card details)
4. Delivery records

D. Driver Information (For Registered Drivers)

1. Driving license
2. Vehicle details
3. Live location during deliveries
4. Delivery performance data

E. Technical & Device Information

1. IP address
2. Browser type
3. Device type
4. Operating system
5. App usage data
6. Cookies and tracking data

F. Communication Data

1. Messages exchanged between users (buyer & seller)
2. Messages between users and drivers
3. Support requests
4. Email communications

We do not read private conversations but may scan for safety, fraud prevention, or complaint resolution.

2. How We Use Your Information

We use collected information to:

A. Provide and Operate the Platform

1. Create and manage your account
2. Process orders and payments
3. Enable buying and selling
4. Coordinate driver pickups and deliveries

B. Improve User Experience

1. Personalize recommendations
2. Improve app and website performance
3. Track usage patterns and analytics

C. Safety, Security & Fraud Prevention

1. Verify seller or driver identity
2. Prevent illegal or fraudulent activities
3. Respond to legal requests

D. Customer Support

1. Respond to inquiries and complaints
2. Offer assistance through email or chat

E. Marketing (With Consent)

1. Send updates, offers, and promotions
2. Provide notifications about new features

You may opt out of marketing emails anytime.

3. Sharing of Information

We do not sell your personal data.

However, we may share your information with:

A. Drivers

To deliver your order, drivers may receive:

1. Your name
2. Delivery address
3. Contact number
4. Product pickup location

Drivers are required to use this information only for delivery purposes.

B. Sellers

When you place an order from a third-party seller, they may receive:

1. Your name
2. Delivery address
3. Order details

C. Payment Partners

We share necessary payment details with:

1. Payment gateways
2. Banks
3. Fraud detection services

Dirghasutram never stores credit/debit card numbers.

D. Service Providers

Such as:

1. Cloud hosting providers
2. Analytics services
3. SMS/email notification systems

E. Legal Requirements

We may disclose information if:

1. Required by law
2. Needed to protect platform security
3. Responding to government or law enforcement requests

4. Cookies & Tracking Technologies

We use cookies to:

1. Keep you logged in
2. Improve website performance
3. Store preferences
4. Analyze user behavior

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Storage & Security

We use industry-grade security measures, including:

1. Encryption
2. Secure servers
3. Access controls
4. Regular security audits

However, no online system is 100% secure. Users are responsible for safeguarding their login credentials.

6. Data Retention

We retain your data as long as:

1. Your account is active
2. Required by law
3. Needed to resolve disputes or prevent fraud

You may request account deletion at any time.

7. Your Rights

Depending on your region, you may have rights to:

1. Access your data
2. Update or correct information
3. Request deletion
4. Restrict certain processing
5. Withdraw marketing consent

To exercise these rights, contact us at support@Dirghasutram.online

8. Children's Privacy

Dirghasutram is not intended for children under 13 (or applicable regional age).

We do not knowingly collect data from minors.

9. Third-Party Links

Our platform may contain links to external websites.

We are not responsible for their content, privacy practices, or policies.

10. Changes to the Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted with the updated date above.

Continued use of the platform means you accept the updated policy.

11. Contact Information

For privacy concerns, data requests, or questions, contact us at:

📧 Email: support@Dirghasutram.online

🌐 Website: Dirghasutram.online